Terms of Sale
These terms of sale apply globally.
Please read these Terms of Sale carefully before ordering Products online from the ZeeQuest platform.
Placing orders on the platform
Eligibility to order
To place an order on the Platform, you must be at least 16 years old, or older if that is required under applicable law to enter into an agreement with Zeequest.
How to order
You need an e-mail address to place an order, and you may need to set your browser to accept both (functional) cookies and pop-ups in order to be able to use all the functionalities of the Platform, which includes designing customized items, adding items to your shopping cart and submitting your order.
When you submit an order we will send you an email acknowledging receipt of your order. Our acceptance of the order takes place when the Product/s is ordered - we will send you an email confirming that the Product/s have been ordered (“Order Confirmation”). At this point a contract, containing these Terms of Sale, comes into existence and is binding on you and us (the “Contract”). We recommend that you print or download a copy of these Terms of Sale and the relevant Order Confirmation for future reference.
Our right to reject your order or cancel a contract
We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel a Contract by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract we cancelled:
- your billing information is not correct or not verifiable
- your order is flagged up by our security systems as an unusual order or an order susceptible to fraud
- you are under 16, or under an older age if an older age is permitted under applicable law to enter into an agreement with ZeeQuest
- there was an error in the price displayed on the Platform or
- due to an Event Outside Our Control (see below)
When you send us your order, we may run some checks on it before it is fulfilled. These checks may include verifying your information and checking for fraud. We run partly automated checks on all purchases to filter out unusual or suspect transactions, or transactions which can be identified as susceptible to fraud. Suspected fraud on the Platform will be investigated and if necessary prosecuted.
You can find the available payment methods listed in Refund Policy & Payment Methods list. We do not accept any method of payment other than those listed in the help section. Please do not try to pay by any other way than specified there. If you do, we will not be liable for loss of the payment or any other damages that may result from this action.
If you pay by credit/debit card, we will deduct the amount due from your account as soon as your order is processed. If you pay by bank transfer, we will activate your product after we receive your payment. This may take several days. In the event that no payment has been received within 12 calendar days after you submitted your order, your purchase will automatically be cancelled. Payments can only be processed if the billing information can be verified.
We retain title in any product(s) until we have received full payment for such product(s).
Prices and currency
The product prices displayed on the Platform are inclusive of Value-Added Tax (VAT), as applicable.
Prices are quoted in currency Euro or USD. If you change the geography while browsing or during check out, prices from that moment may be quoted in a different currency. Please note that changing the country ordering may have an influence on the price due to a change in currency or to country specific pricing.
Your total price
The total price specified in the final check out screen includes tax. This price will be recorded in the Order Confirmation, which we recommend you print or download for future reference. If paying by credit card, the total amount for your entire order will be reflected on your statement in your local currency.
If your local currency is different from the currency in which the prices are quoted, your bank will apply the exchange rate applicable per the date of purchase. Your bank may apply a different exchange rate, which is beyond our control.
The prices of the products will be as displayed on the Platform. Prices may change from time to time, but changes will not affect any order which we have confirmed in an Order Confirmation.
Refunds will be issued based on the original form of payment. If you paid via bank transfer you need to give this information to Customer Service when you initiate the return so that we can refund the money directly to your account. For practical information on how to return and for refund timelines, see here.
Conditions applicable to pre-ordered products
Pre-order is the process by which you are able to order a product in advance of the scheduled launch. Due to the nature of pre ordering, the following specific conditions apply to pre-ordered products:
- Delivery/Activation. Pre-ordered products are targeted to be delivered before the launch date, provided that we have received your payment at least 3 working days before such date.
- Payment. Your payment will be deducted as soon as the order is received (or, in the event of bank transfer, as soon as possible). We will not start the execution of your order prior to having received payment. For bank transfers this may mean that delivery will be later than set out under the bullet point above.
- Product launch date. The scheduled launch date (product launch) for your pre-order product can be found in the product description page on the Website.
Events outside our control
An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms of Sale:
- We will contact you as soon as reasonably possible to notify you; and
- Our obligations under these general conditions will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.
Where the Event Outside Our Control affects Our sales/buying process, we will arrange a new one after the Event Outside Our Control is over. You may cancel the contract if an Event Outside Our Control takes place and you no longer wish us to provide the products. Please see your cancellation rights under Cancellation above.
Other important terms
We may transfer our rights and obligations under a contract to another organization, but this will not affect your rights or our obligations under these Terms of Sale.
You may only transfer your rights or your obligations under these Terms of Sale to another person if we agree in writing.
Each of the paragraphs of this Terms of Sale operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms of Sale, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.
If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you. We will not file a copy of the contract between us.
Choice of law/jurisdiction
You agree that the Platform, Terms of Sale, and any dispute between you and ZeeQuest shall be governed in accordance with the domestic laws of the State of Delaware, without giving effect to any choice of law or conflict of law.
Except where prohibited and without limitation to any statutory rights for consumers, you agree that all disputes, claims and legal proceedings directly or indirectly arising out of or relating to the Platform (including but not limited to the purchase of ZeeQuest products) shall be resolved individually, without resort to any form of class action, and exclusively in the competent courts of Delaware.
In case you have a complaint, please contact us via contact us page first. If you feel your complaint is not adequately addressed you can – but are not obliged to – use the Ticketing system or Phone.